University of Iowa - AIS

Application Programmer

Jun 2023 - Present

  • Ensuring our learning management system is operational
  • Created a new analytical viewing tool for faculty members
  • Collaborating with colleagues to create exciting updates to our products

Broadcom Inc.

DB2 Tools Intern

May 2022 - Aug 2022

Converted a Java framework to Python which runs tests on Mainframe systems to test DB2 Tools products. Tests are run using Jenkins continuous integration software. Worked in a team setting in an Agile environment.

University of Iowa ITS Help Desk

Team Lead

Apr 2022 - May 2023

  • Training new employees
  • Assisting management with scheduling and reviews
  • Monitoring metrics of employees
  • Planning for special events and peak volume periods
  • Effectively managed time between work and school

Student Backup

Apr 2021 - Mar 2022

  • Answered high-tier support questions from students
  • Monitored call queues to ensure calls were getting answered
  • Escalated tickets to required departments as needed
  • Ensured students arrived on time

Student Analyst

Aug 2020 - Apr 2021

  • Provided superior tech support for the University of Iowa through phone, email, and live chat
  • Extensive knowledge of our supported services and support articles
  • Mentored newly hire employees in required areas
  • Learned valuable customer service skills

Cashier - Jewel-Osco

Jun 2017 - Mar 2020

I learned many valuable skills while working at Jewel-Osco that will help me in my future career. Among them, I learned how to communicate with people, work effectively in a team environment, deal with adversity and interact with people in the real world. I started as a bagger and worked my way up to a cashier.

  • Fostered a welcoming experience to customers by greeting and processing transactions swiftly
  • Minimized shrinkage by accounting for each item in a customer’s shopping cart
  • Alleviated stress for management by promptly switching roles to help our patrons