Experience

University of Iowa - AIS

Application Programmer

Jun 2023 - Present

Ensuring our learning management system is operational
Created a new analytical viewing tool for faculty members
Collaborating with colleagues to create exciting updates to our products

Converted a Java framework to Python which runs tests on Mainframe systems to test DB2 Tools products. Tests are run using Jenkins continuous integration software. Worked in a team setting in an Agile environment.

University of Iowa ITS Help Desk

Team Lead

Apr 2022 - May 2023

Training new employees
Assisting management with scheduling and reviews
Monitoring metrics of employees
Planning for special events and peak volume periods
Effectively managed time between work and school

Student Backup

Apr 2021 - Mar 2022

Answered high-tier support questions from students
Monitored call queues to ensure calls were getting answered
Escalated tickets to required departments as needed
Ensured students arrived on time

Student Analyst

Aug 2020 - Apr 2021

Provided superior tech support for the University of Iowa through phone, email, and live chat
Extensive knowledge of our supported services and support articles
Mentored newly hire employees in required areas
Learned valuable customer service skills

Cashier - Jewel-Osco

Jun 2017 - Mar 2020

I learned many valuable skills while working at Jewel-Osco that will help me in my future career. Among them, I learned how to communicate with people, work effectively in a team environment, deal with adversity and interact with people in the real world. I started as a bagger and worked my way up to a cashier.

Fostered a welcoming experience to customers by greeting and processing transactions swiftly
Minimized shrinkage by accounting for each item in a customer’s shopping cart
Alleviated stress for management by promptly switching roles to help our patrons